Working with a UX researcher we employed various methods to understand the mental health landscape. First, we analysed existing trends and challenges via literature reviews. Workshops with practitioners helped identify key questions for accurately matching clients with therapists. In-depth interviews with both clients and therapists provided rich qualitative data on their needs and frustrations. Finally, surveys across a broad audience quantified preferences and behaviours, solidifying our understanding of their desired experience. 

These methods yielded valuable insights:

• Growing demand for online therapy resources: Users are increasingly turning to online platforms to find therapists.

• Need for personalised matching: Clients crave a search experience tailored to their individual needs and preferences.

• Importance of information and transparency: Both clients and therapists value detailed profiles and personal insights for building trust.

• Desire for empowerment and control: Clients want to play an active role in choosing their therapist.

Armed with these insights, we designed Radiant to empower both sides of the equation. Clients embark on a personalised journey by answering questions about their needs, preferences, and goals. These responses fuel a sophisticated matching algorithm that surfaces relevant therapist recommendations. User-friendly search and filtering options further refine the experience, allowing clients to prioritise criteria like location, specialty, and even gender.

Therapists benefit from a streamlined platform that simplifies profile creation through a step-by-step questionnaire. Detailed bios showcase their expertise and personality, including professional information, personal insights, and even videos, fostering deeper connections with potential clients. Radiant also tackles the administrative burden, offering features like automated bookings and payments, freeing therapists to focus on what matters most – their clients.

Radiant was built as a startup operating within Relationships Australia NSW as a way for them to diversify their offerings and uncover new revenue opportunities within the mental health market. Working with Relationships Australia NSW our team was able to ship Radiant, onboard over 100 practitioners to the product and set up an internal team to continue operating Radiant. The future potential of the product was recognised by Google in 2018, when Radiant secured $250k in funding as part of the Google.org Impact Challenge.